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Chromebook Info

Digital Citizenship (December 2018)

Responsible Use (January 2019)

Chromebook Toolbox

 
Troubleshooting

Issue Troubleshooting Guide
Chrome Settings Reset
 
1. Open Chrome
2. Click 3 vertical dots in top right corner More
3. Click "Settings"
4. Click "Advanced" (menu on the left)
5. Click "Reset and Clean Up"
6. Click "Restore settings to their original defaults" then "Reset Settings"
7. Follow directions below for signing in to the Zscaler
 
Updating Chrome
 
1. On your chromebook's Applications bar, click the oval in the bottom right corner that includes time, battery, and internet connection information.
2. Expand the menu by clicking "^" 
3. Click "Settings"  
4. Click "About Chrome OS" (menu on the left)
5. Click "Check for updates" and follow the prompts to update chrome.
 
Keys Not Working
 
Follow the instructions for accessing the on-screen keyboard: 
 
Submit a tech support request. Please indicate that you are using the on-screen keyboard in the description box.
Trouble Viewing Websites - Zscaler Login
 
Log in to the Zscaler:
 
Visiting www.msn.com will prompt the zscaler log in, if students are not signed in.
 
Username = firstname.lastname@stokes.k12.nc.us  (NOT - @student.stokes.k12.nc.us, as students would to login to their Google account.) 
 
Password = should be set to the same password as Google account. example: Stokes#### (lunch number digits)
 
See district website for a reminder, if in doubt.
 
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Trouble Viewing Videos
 
First, follow the steps above to ensure you are logged in to the zscaler.
 
Log in to YouTube:
 
1. Visit www.youtube.com (or click the youtube launcher in chrome apps)
2. Click "Sign In"
3. Enter the following credentials:
 
Password = Stokes + lunch number (ex: Stokes####)
 
*Please note that students will need to be logged in to YouTube even when viewing videos linked within other programs/platforms (such as Khan Academy, edpuzzle, etc.)
 
If you continue to experience issues viewing videos, follow the steps on the Troubleshooting: Videos Will Not Play document.
 
Chromebook Will Not Turn On
 
1. Press and hold the buttons in the picture below (refresh and power) simultaneously for 3 seconds, then release.
 
2. Press the power button to power on. If this does not work, submit a tech support request.
 
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Sound Not Working
 
Shut down the computer and power back on. Check the sound. If it still does not work, submit a tech support request.
 
Not Connecting to Active WiFi
 
Shut down the computer and power back on. Sign in and check the wifi connection. If it still does not work, submit a tech support request.
 
 
Camera/Mic Not Working
 
 
Click here to see the Google Chrome Support page for addressing various camera and mic issues.
 
If none of these steps resolves your issue, please submit a tech support request.