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Chromebook Info

 

Digital Citizenship (December 2018)

Responsible Use (January 2019)

Chromebook Toolbox

Troubleshooting

Issue Troubleshooting Guide
Keys Not Working
 
Follow the instructions for accessing the on-screen keyboard: 
 
Submit a tech support request. Please indicate that you are using the on-screen keyboard in the description box.
Trouble Viewing Websites
 
Log in to the Zscaler:
 
Visiting www.msn.com will prompt the zscaler log in, if students are not signed in.
 
Username = firstname.lastname@stokes.k12.nc.us  (NOT - @student.stokes.k12.nc.us, as students would to login to their Google account.) 
 
Password = should be set to the same password as Google account. example: Stokes#### (lunch number digits)
 
See district website for a reminder, if in doubt.
 
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Trouble Viewing Videos
 
First, follow the steps above to ensure you are logged in to the zscaler.
 
Log in to YouTube:
 
1. Visit www.youtube.com (or click the youtube launcher in chrome apps)
2. Click "Sign In"
3. Enter the following credentials:
 
Password = Stokes + lunch number (ex: Stokes####)
 
*Please note that students will need to be logged in to YouTube even when viewing videos linked within other programs/platforms (such as Khan Academy, edpuzzle, etc.)
 
If you continue to experience issues viewing videos, follow the steps on the Troubleshooting: Videos Will Not Play document.
 
Chromebook Will Not Turn On
 
1. Press and hold the buttons in the picture below (refresh and power) simultaneously for 3 seconds, then release.
 
2. Press the power button to power on. If this does not work, submit a tech support request.
 
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Sound Not Working
 
Shut down the computer and power back on. Check the sound. If it still does not work, submit a tech support request.
 
Not Connecting to Active WiFi
 
Shut down the computer and power back on. Sign in and check the wifi connection. If it still does not work, submit a tech support request.