Chromebook Info
Digital Citizenship (December 2018) |
Responsible Use (January 2019) |
Chromebook Toolbox |
Troubleshooting
| Issue | Troubleshooting Guide |
| Keys Not Working |
Follow the instructions for accessing the on-screen keyboard:
Submit a tech support request. Please indicate that you are using the on-screen keyboard in the description box.
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| Trouble Viewing Websites |
Log in to the Zscaler:
Visiting www.msn.com will prompt the zscaler log in, if students are not signed in.
Username = firstname.lastname@stokes.k12.
Password = should be set to the same password as Google account. example: Stokes#### (lunch number digits)
See district website for a reminder, if in doubt.
|
| Trouble Viewing Videos |
First, follow the steps above to ensure you are logged in to the zscaler.
Log in to YouTube:
1. Visit www.youtube.com (or click the youtube launcher in chrome apps)
2. Click "Sign In"
3. Enter the following credentials:
Username = student email (firstname.lastname@student.
Password = Stokes + lunch number (ex: Stokes####)
*Please note that students will need to be logged in to YouTube even when viewing videos linked within other programs/platforms (such as Khan Academy, edpuzzle, etc.)
If you continue to experience issues viewing videos, follow the steps on the Troubleshooting: Videos Will Not Play document.
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| Chromebook Will Not Turn On |
1. Press and hold the buttons in the picture below (refresh and power) simultaneously for 3 seconds, then release.
2. Press the power button to power on. If this does not work, submit a tech support request.
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| Sound Not Working |
Shut down the computer and power back on. Check the sound. If it still does not work, submit a tech support request.
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| Not Connecting to Active WiFi |
Shut down the computer and power back on. Sign in and check the wifi connection. If it still does not work, submit a tech support request.
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